Questions + Answers
Content Update
1. Basic Plan: You provide your text and we will copy/paste in the area of the site you request.
2. Premium plan: We can edit your text upon request and provide you with a suggestion (includes 2 revisions).
1. On the Basic Plan: You provide web-ready images (based on the specs we will provide).
2. On the Premium Plan: We edit the images for you (includes cropping, reshaping, basic enhancements, 2 revisions).
For both packages, we request that you send us your media embed links from platforms such as YouTube, Vimeo, SoundCloud, etc.
This provides some considerable advantages:
- Faster Website Loading: Embedding media from third-party platforms reduces strain on your server bandwidth.
- Improved Site Speed: Videos and media load from external servers, keeping your website's performance steady.
- Bandwidth Conservation: You save significant server traffic and disk space by using external hosting platforms.
Money Matter
Overall we define the size of a project by using several factors. It includes the scope, the complexity and the urgency.
Scope - defined by the number of pages included.
- Small Website: 1-5 pages (e.g., a personal portfolio or a single-page business site).
- Medium Website: 6-20 pages (e.g., a small business website with product pages).
- Large Website: 21+ pages (e.g., an e-commerce site or a corporate website with multiple departments).
Complexity - defined by the features included.
- Low: Basic HTML/CSS, contact form, responsive design (e.g., a simple brochure website).
- Medium: Content Management System (CMS), blog functionality, basic e-commerce (e.g., a small online store).
- High: Custom web applications, advanced e-commerce, user authentication, API integrations (e.g., a social networking platform).
Urgency - defined by the completion time to ship the site.
- Low: 2-3 months (e.g., a non-time-sensitive project for a new business).
- Medium: 1-2 months (e.g., a website redesign for an existing business).
- High: Up to 1 month (e.g., a landing page for an upcoming event or product launch).
Our pricing reflects the value, expertise, and time invested in each project. We don't compete on price but on quality and results. This allows us to dedicate proper resources to your project and deliver work that drives real business results. See our pricing calculator above to have an overall idea.
Building a website involves a plethora of skills that a single person can rarely combine.
Our team is made up of experts who excel in their respective fields. Not only will we deploy your project, but we will also maintain it.
No, it is not included. However, we work exclusively with the following web hosting companies:
- Small and Medium Projects: Hostinger and Kinsta
- Large Projects: Digital Ocean and AWS
We currently accept all major credit cards. The payment is secured through Stripe.com.
For the following service, Web Design, SEO Service, Full Stack Dev and User Experience (UX/UI), the payment goes as follow:
- 50% of the project cost is due at the beginning.
- 25% is due upon reaching the first milestone.
- 25% is due when the project is completed and shipped.
Web consulting service: The full amount is due at the time of booking each session.
All payments are final and non-refundable.*
Failing on your part to send us the assets needed to complete your project by the deadline indicated disqualifies you from a refund.
*Exception - If we miss the project delivery time due to a fault of our own, we will refund you.
Working Together: What to Expect
Our best projects emerge from true partnerships. We work WITH our clients, not FOR them. This means regular communication, mutual respect for expertise, and a shared commitment to achieving your goals. We bring our design expertise, and you bring your business knowledge – together, we create exceptional results.
Clear, detailed project requirements are essential for success. We ask our clients to provide specific instructions, prompt feedback, and organized content. This helps us deliver exactly what you need while maintaining our timeline and quality standards.
Each project phase includes a set number of revision rounds, clearly outlined in our service agreement. This structured approach helps maintain project momentum and ensures thoughtful, purposeful changes rather than endless tweaks.
We maintain regular business hours and respond to communications within one business day. We schedule check-ins at key project milestones and use a project management system to keep everything organized. This allows us to focus on delivering high-quality work while staying accessible to our clients.
Our most successful partnerships are with clients who:
- Value professional design expertise
- Provide timely feedback and clear direction
- Respect project timelines and processes
- Understand that quality work requires adequate time and investment
- Are open to creative solutions that serve their business goals
- Honor our agreed-upon scope and terms
Common pitfalls include:
- Unclear business objectives and target audience definition
- Insufficient content planning and preparation
- Decision by committee without clear leadership
- Resistance to professional recommendations
- Prioritizing personal preferences over user experience
- Unrealistic timeline expectations
- We actively work to prevent these issues through our structured process.
We follow industry best practices for security and optimize all sites for performance. However, maintaining these standards requires client cooperation in regular updates and avoiding compromising modifications after launch.